Terms & Conditions

The following Terms and Conditions apply to all WordPress plugins sold by Super Useful Plugins.

Plugin licensing

Purchasing a plugin from Super Useful Plugins gives you non-exclusive limited license to use the plugin in accordance with these Terms and Conditions.

Software license

The software for all of our plugins is licensed under the GNU General Public License v3.0 or later.

Plugin license key

In addition to the software license, you will receive a non-transferable plugin license key.

Plugin license keys are valid for 1 year from the date of purchase. They must be renewed each year in order to remain valid. Your subscription will renew automatically on the anniversary of your original order.

You need a valid, active license key in order to access updates and support for the plugin.

You may not share, sell or give away access to your license key. License keys are only transferrable by contacting us to request the transfer to a new owner. Transfers are issued at our discretion.

We reserve the right to revoke any license keys that have not been used in accordance with these Terms and Conditions.

Annual subscription

When you purchase a plugin, an annual subscription will automatically be created using your chosen payment method. If your subscription remains active then the plugin license key will automatically be renewed each year so that you can continue accessing updates and support with no break in service. You will automatically be billed using your original payment method when the license renews each year.

You can cancel your subscription at any time from your account, or by contacting Super Useful Plugins directly.

If you cancel your subscription before your license key expires without being issued a refund, then you will continue receiving updates and support until it expires at the end of the 1-year period. If you are issued a refund, updates and support are suspended on the day the refund is issued.

After your license key expires, you can continue using the plugin but will not be able to receive updates or support. Plugin-specific limitations may apply to unlicensed plugins. There are no guarantees that the plugin will continue working with future versions of WordPress or other plugins.

If your annual license key expires, then you can re-purchase the plugin at any time. This will resume your access to updates and support under a new license key.

Plugin bundles

If you buy a bundle consisting of more than one Super Useful Plugins plugin, then the sales page will state what is included in the bundle.

The bundle will state how many sites you can activate your license key on. This refers to the number of sites and not the number of plugins that you can install. For example, if your bundle covers 5 sites and includes 10 plugins then you can install all 10 plugins on 5 sites. You cannot install 2 plugins on 10 different sites.

If specified on the sales page, then your bundle may include access to future plugins which Super Useful Plugins releases while you have an active subscription. Future plugins are only ever included for annual subscriptions.

If the license key for your bundle expires, you can continue using the plugins that you have already downloaded and installed but will not be able to download further plugins or receive updates or support. Plugin-specific limitations may apply to unlicensed plugins. There are no guarantees that the plugins will continue working with future versions of WordPress or other plugins.

Plugin delivery

On receipt of successful payment, you will be able to access the plugin files and license key directly from the order confirmation page. You will also receive an email with this information. You will be able to access the plugin files and license key from your account for as long as you hold a valid license key for the plugin.

If your license key expires or is otherwise revoked or refunded, then download access will be discontinued until the license key is renewed.

Automatic plugin updates

Automatic updates are available for as long as you hold a valid and active license key for the plugin. Updates will be made available to you from the WordPress dashboard and are only applied automatically if your WordPress installation is configured to do so.

You can also download the latest version of the plugin from your Account page. Older versions are available from Super Useful Plugins on request.

Warranty

Our plugins are guaranteed to function correctly on a new installation of WordPress using a default WordPress theme. We do not guarantee they will function with third-party plugins, themes, or with all web browsers or hosts. If you have any compatibility issues with one of our plugins, then we will support you as best we can, according to our support policy (below).

Our plugins are provided “as is” without warranty of any kind, expressed or implied (as per GPL v3). We will not be liable for any damages resulting from the use or inability to use our plugins. This includes but is not limited to indirect, direct, special, incidental or consequential damages or losses, including data loss.

Plugin support

When you buy a plugin from Super Useful Plugins, you can receive support for as long as you have a valid license key.

Scope

Our plugin support includes:

  • Help with any issues specifically relating to the plugin you have purchased from us.
  • Any issues relating to using a Super Useful Plugins plugin with third-party plugins that we officially integrate with.
  • Minor CSS tweaks to fix styling issues related to using our plugin with your theme or a plugin that we officially integrate with.
  • Advice on how to use our plugins in creative ways (without customization) to achieve different business objectives.
  • Advice on how to get the most out of our plugins.
  • Supporting up to two people at your organization for each license key, regardless of the number of sites that the plugins are used on. For example, we are happy to provide support to the store owner and their web developer.

It does not include:

  • Deactivating themes and plugins to investigate possible conflicts/bugs – instead, we will advise you of how to do this.
  • CSS changes to improve the appearance of the plugins with your theme (other than where information is displayed in an incorrect way).
  • Complex or time-consuming CSS changes to fix styling issues.
  • Functionality conflicts with the theme or other plugins (e.g. JavaScript errors or conflicts).
  • Customizing the plugin beyond its intended use.
  • Support with older versions of WordPress, WooCommerce, Gravity Forms, and our plugin. We test with older versions down to the version listed on the plugin sales pages. However, if we discover a problem with older versions, then we will require you to update to the latest version before we will provide support.
  • Supporting more than two people under a single license key. If additional people require support then you should purchase multiple license keys.

Whilst we attempt to provide the best possible support for our plugins, we do not guarantee that any support query will be resolved in a way that you are completely satisfied with, or within a specific timeline. If you discover an issue within 30 days of buying or renewing the plugin and we cannot resolve your problem, then you are entitled to a full refund under our 30 day money back guarantee.

Third-party plugins

We only guarantee compatibility with third party plugins in the following circumstances:

  • WooCommerce (its current major version and for our WooCommerce related plugins only).
  • Gravity Forms (its current major version and for our Gravity Forms related plugins only).

Support Response Times

We aim to respond to all support requests within a reasonable period of time. Our official support hours are 9am-5pm EST, Monday to Friday – excluding official US holidays. We aim to respond to support requests within one business day and follow-up within two business days.

We do not guarantee that we will resolve the request in any specific time period, as the complexity of any given request can vary dramatically.

Price changes

Super Useful Plugins reserves the right to modify, change, cancel, or upgrade the price or terms of a plugin subscription and/or license key without prior notice or consent.

If you have an active subscription, then the plugin will be renewed at the cost you originally paid, regardless of the cost for new customers, unless you are otherwise notified in advance. If you have canceled your subscription, then you must renew the license key at the current purchase price.

Ownership

All plugins sold on this website are the property of Super Useful Plugins. You may not claim intellectual or exclusive ownership rights to any of our plugins.

Website & plugin content

All content on this website and throughout the plugin is the property of Super Useful Plugins. This includes images, videos, documentation, and other information. It may not be redistributed without permission or consent.

Refund Policy

We stand behind our products, but we understand that they may not work perfectly on every website, and may not meet your needs. If you change your mind for any reason, then we will be happy to provide a full refund within 30 days of the date of purchase or renewal. No refunds will be given more than 30 days after the purchase/renewal date, but you may cancel your subscription at any time.

We recommend that you contact us before requesting a refund if you have problems getting one of our plugins to work, or are unsure of its features. We can often resolve any problems, although you have a right to a full refund at any time within the first 30 days after purchase.

Storage of personal information

When you purchase a plugin from Super Useful Plugins, we will store the following information relating to your purchase:

  • Name
  • Email address
  • Billing address
  • To ensure EU VAT compliance, we use your IP address to determine your country

You may contact us at any point to request that this information is deleted.

We do not have access to your payment information at any point. Payment is taken securely via Stripe, and your payment data is treated securely according to their respective privacy policies.

Email communication

As well as emails relating directly to your purchase, Super Useful Plugins may occasionally send you emails relating to the plugins you have purchased from us or related products or services we may sell. For example, we will email to notify you of important new features that may benefit your website. You may opt out of these emails at any time without penalty, although this means that you may miss important new information about the plugin.

We will never sell your email address to any third-party vendors, though we may use email addresses for our own advertising purposes.

License Agreement

By purchasing a plugin from Super Useful Plugins, you indicate and consent that you have read and agree to these Terms and Conditions.

Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses shall remain binding.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time for any reason without prior notice or consent. You can visit this page at any time to view the current version.